What follows is an answer from the Microsoft UK support team, which I emailed you earlier. * If scripting is turned on * If images display correctly * If the System Date and Time are relatively correct * If the Microsoft Genuine Advantage ActiveX controls load correctly * If the Microsoft Genuine Advantage ActiveX controls are able to successfully connect to the validation servers It is also worth visiting the Microsoft Genuine Advantage - Diagnostic Site, which will check: I'd also suggest that you're more likely to succeed if your copy of XP is fully updated, certainly with SP2, and preferably with other patches, as this is what Microsoft tests against. I've replied to earlier queries about Windows Genuine Advantage so please read the answer given on June 1 ( Legally Windows?) for information on the COA (Certificate of Authenticity) and KeyUpdate.exe tool. I have done a complete repair install to no avail.
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